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Zoysia Farms Customer Reviews

Based on 665 independent service ratings over the past year

Overall Experience Rating:
4.1 out of 5

All reviews courtesy of Feefo

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Trusted Customer
8 days ago

I didn’t receive an email with my order details even though I gave my email address. Other than that everything was very simple.

Merchant reply by John 7 days ago Thank you for the feedback. I have checked the records and it says the order confirmation was delivered so I'm not quite sure where it is unless it was delivered to your spam folder by chance. Glad to hear everything else went well.

Trusted Customer
8 days ago

Easy.

everything was explained very well on the website and the ordering was straight forward.

Merchant reply by John 7 days ago That is very good to hear. We are here to help you be successful. Please reach out to us if you need any tips or advice on how to care for your Zoysia lawn. Happy planting.

Laurie Smerlick
8 days ago

Wish there was a little more updates and tracking of order.

Merchant reply by John 7 days ago I do have a bit of an update for you. It was harvested this morning and is already on a truck leaving the farm this afternoon. You will receive a shipping notification email later today that will have a FedEx tracking number to give you updated delivery information, I suspect it will be delivered tomorrow.

Mark Merwarth
8 days ago

Zosyia plugs

Efficient delivery of Zosyia grass

Merchant reply by John 7 days ago Great to hear and thank you for taking a moment to give us this update.

Trusted Customer
10 days ago

Ordering is easy, now just waiting for the products to arrive.

Merchant reply by John 10 days ago Thank you for your feedback and hope you are all safe after such a wild weather weekend. We are still holding off shipments to your area for about another week while things get back to a more normal state. Thank you for your patience.

Jerry Kershner
10 days ago

No communication

I am not able to positively review my experience at this time. I ordered the super pack on April 23 and received acknowledgment of said offer on that date. Since then, NOTHING! No communication on status and, obviously, no grass. Today is April 29.

Merchant reply by John 10 days ago The busiest weeks of the year present challenges for all of us here. We are working to get out all orders in as timely a basis as possible. The good news, I can see your order on the harvesting schedule which means it should leave either later today or tomorrow. Once the order has shipped you will receive a shipping notification with a tracking number which will allow you to get delivery updates direct from the FedEx site. Happy planting.

Trusted Customer
10 days ago

Sod was dead on arrival

Poor communication. Did not know when order would be shipped. Called and was told the order was being processed, and it would be shipped in a couple of days; but no precise shipping date. Note: This is a perishable product. 15% of the sod had died in transit.

Merchant reply by John 10 days ago Thank you for the feedback. The vitality of the plants are in the roots and once planted they will send up new green blades of grass. While they may appear less then healthy, the plant is fine and will bounce back. We harvest from our fields every day we can (rain prevents harvesting) and orders are shipped in the order they are received. I wish we could just go to a shelf and pick a box but that would not give healthy plants. Hopefully you planted and gave a chance to even the ones you perceived as dead. I also note your email provider msn.com bounced both the order confirmation and shipping notification emails we sent. You might want to check with then as to why they are not delivering emails notifications sent to you. I have made a note with your order that plants arrived looking less then their best in case they don't make it and need replacement.

DAVE JASIENSKI
11 days ago

Excellent… I have been a customer for years 👍👍👍👍👍

Merchant reply by John 10 days ago Always a pleasure to see returning customer. We deeply appreciate your support.

J Thorpe
16 days ago

Great service, fast shipping

Ordering was straightforward, and all of my questions were quickly answered when I called by a helpful, friendly, knowledgeable, live person! I received my order in 4 days and had all the plugs in the ground within a day.

Merchant reply by John 15 days ago We are very happy to hear you were so pleased with the services we provide. Especially the great customer service team we are lucky to have. They are very dedicated to helping customers be successful with their lawn projects. Thank you for taking the time to share your experience with such kind words.

Trusted Customer
17 days ago